UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.
Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.
UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.
A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.
With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.
The other areas in which UserEcho impresses is with its integrations. Your forum and chat can easily be embedded within your website with copy-and-paste code. With a bit of development knowledge, you can keep users logged in between your website and your UserEcho site, and you can even manage incoming queries on social media. You can also hook up with Google Analytics, chat apps like Slack and Hipchat, and hundreds of other apps with UserEcho's Zapier integration.
With so many features, and remarkable flexibility, UserEcho is one of the most compelling support platforms around. It strikes a nice balance between letting users help themselves, proactive support to solve problems before they're asked, and tools to help you chat and email with customers for a more personal touch.
- Simple, fast setup
- Self service portal to help your customers help themselves
- Multi-channel support - email, phone, chat, social and more
- Community portal to engage your biggest fans
- Multi-language and multi-time zone support
- Insights and powerful reports about your help desk