Retently Sentiment is an advanced Net Promoter Score® (NPS®) survey platform. It helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters.

Net Promoter Score is a customer satisfaction metric and an alternative to traditional loyalty surveys. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”. The customers answer on a scale from 0 to 10 and are further categorized into three segments: Promoters, Passives and Detractors. The score is calculated by substracting the percentage of Detractors from the percentage of Promoters.

How to run your NPS survey in a few steps:

1. Easily customize your NPS survey email with your logo, images, fonts, and colors so that it matches your brand's identity. Send the survey in your native language.

2. Add your customers manually, upload a CSV file or import them via one of our integrations with various CRM, email marketing, helpdesk, marketing automation and billing products.

3. Send the survey to all or a few customers right away. Update the automation settings to match your business requirements.

4. Consider customers’ feedback seriously and differentiate your business from competitors. Turn your Promoters into brand advocates and delight your Passives and Detractors.

5. Turn your promoters into brand advocates, generate word-of-mouth referrals and fuel your business growth without spending as much on traditional advertising or inbound marketing.

Key Features

  • Insightful Analytics
  • Survey Customization
  • Multi-language Surveys
  • Closed Loop Feedback



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