Zoho Support

Overview

Businesses can use Zoho Support services for providing their clients with improved customer support experiences. Business entities receive lots of requests through wide array of channels. With the help of Zoho Support, they can manage, prioritize, and resolve increasing request numbers easily and quickly.

Some of the most important features a business entity will get by availing the services include contracts and SLAs, timely notifications and alerts, contracts and accounts, social media support, reports as well as dashboards, 3rd party integration, knowledge base, and many more. Customer support agents of a company can always give priority to the most important tickets as Zoho Support services provide them with SLA information, filtering options, queue management facilities, and many more. In fact, businesses can take help of automation facilities for repetitive works including emails, alerts, assignments, start tasks, and others.

One of the most important facilities you will get at Zoho Support is the facility of interacting with customers through different channels, all managed from a single place. The single interface is clean and easy to manage, helping agents to carry on conversation (internal or client centric) with ease and with efficiency. The multiple channels that can be used from the single interface include email, phone, embedded form, forums, self service portal, social media, and chat.

Businesses can become highly productive, in terms of providing support to customers, through automation of manual tasks including ticket assignments, workflow rules, time-based actions, notification rules, and service escalations. With the help of customizable reports, happiness ratings, scheduled reports, and graphic dashboards you can measure as well as optimize processes by identifying and then doing away with the weak spots. As Zoho Support is available for both Android as well as iOS based mobile devices, helpdesks can be monitored and used for providing support solution from anywhere, even while moving.

Key Features

  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal
  • Social Media Support
  • Accounts and Contacts
  • Contracts and Service Level Agreements (SLAs)
  • Alerts and Notifications
  • Product Catalog
  • Customer Support Portal

Specifications

Pricing

Starting from:
$25.00/month
Pricing model:
Free Trial:
Available (No Credit Card required)

Screenshots

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