Vision HelpDesk is a one point customer service solution provider that provides its clients with ticketing help desk support software as well as ITIL-ready service desk software, meant for serving multiple companies as well as multiple customers. There are mainly three products provided by Vision HelpDesk. The first one is Help Desk Software that provides businesses with help desk solution for multiple channels. The second product is known as satellite desk, which helps multiple companies as well as brands with their help desk solutions. The third product is the ITIL / ITSM Desk, also known as service desk.
Help desk software is multi channel ticket management software that helps clients manage conversation with customers through different channels (that includes social media channels – Facebook, Twitter, web portal, email, chat, and phone). The second feature is Satellite Help Desk, which helps clients manage IT service desk functionality as well as customer support multiple companies as well as products from a centralized portal. This is one of the most important services provided by Vision Helpdesk, which follows ITSM (IT Service Management) as defined by ITIL (Information Technology Infrastructure Library).
Some of its offerings include Change Management and Release Management, Asset Management, CMDB, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. You can either download Vision Helpdesk or get its license from SaaS. Important features that users of Vision HelpDesk will get include support management facility for multiple companies, time tracking facility, ticket billing, ticket management, online issue tracking, availability of private social hub called Blabby for staff members, email parsing, multi-language facility, ticket & client pinning, reports and analytics, SLA, workflow, automation, and escalations, predefined replies, questions and answers, forums, KB, and solutions, facility of creating ticket queues, departments, and status, Vision Helpdesk API, Vision HelpDesk mobile apps, and many more. With all these features available from single software, more and more companies are opting for it. Till now more than 8,000 companies have availed its services.
- Manage Multiple Companies Support
- Ticket Billing & Time Tracking
- Online Issue Tracking and Ticket Management
- E-Mail Parsing
- Blabby - Private Social Hub for your staff members
- Solutions, KB, Forums, QandA, Predefined Replies
- Automation, Workflow, SLA and Escalations
- Reports and Analytic
- Client Management
- Ticket and Client Pinning
- Multi-Channel - Twitter, Facebook, Chat, Phone, Tickets
- Ticket Queues, Department and Status Creations
- Two Way Email Parsing
- Calendar and Task Management
- Ticket Views
- 3rd Party Single Login and Integrations
- Integration with several scripts
- Vision Helpdesk API
- Vision Helpdesk Mobile APPS