JIRA Service Desk
JIRA Service Desk is the fastest growing product of Atlassian, the company behind the development of HipChat and Confluence. With the help of JIRA, teams of developers can track bugs easily. Service desk feature, on the other hand, helps anyone in the company in issuing tracker, used by both front end teams (handling customers directly) as well as internal teams. Some of the new features introduced by Atlassian with the help of JIRA Service Desk’s new version include easier setup procedure, self service portal, universal search, and many more. All these features can be used by a business entity for managing services without having its IT team to get involved in it.
One of the most important aspects of JIRA Service Desk is the ability of fast implementation, simple usage, and out-of-the-box aspects. With its adoption, businesses can not only help agents in resolving incidents quickly but also provide employees opportunity to sort out customers’ queries, needs, and fixes in an easy manner. This software also helps businesses in prioritizing different matters and focus on the most important ones for increased output and result. As JIRA Service Desk comes with Visual SLAs, priorities can be kept in mind in an easier manner.
Automation facility is available in this software, enabling agents to focus on the toughest works only. They can automate the repetitive tasks for greater output and productivity. Detailed reports are available at JIRA Service Desk, which help businesses diagnose the bottlenecks of the projects beforehand. Through this diagnosis, users can improve bottlenecks even before they even take place.
Till now JIRA Service Desk has been used by more than ten thousand IT teams. Pricing is done on the basis of cloud/server usage as well as agents using the software. In cloud hosting, two pricing solutions are available – one for the small team and the other for growing teams. When hosting on server, pricing is available for small teams, growing teams, and enterprise teams.