inContact is a software that provides businesses with comprehensive, reliable, scalable, and flexible customer interaction platform that helps them improve customer experience. inContact is a leading cloud contact center software that helps in handling all kinds of customer interactions that provides you with one stop solution, superior security as well as reliability, commitment to success, anywhere agent support, enhanced customization and management, and easy implementation facility.
Products offered by inContact include Automatic Call Distributor (ACD), Call Center Software, Echo Customer Survey, Cloud Contact Center Platform, Workforce Management (WFM), Workforce Optimization (WFO), and Interactive Voice Response (IVR). Seven solutions are also provide by this company are Inbound Contact Center, Outbound Contact Center, Enable security in the Cloud, Contact Center Compliance, Enterprise Contact Center, Customer Service Solutions, and Contact Center Management.
Solutions for business needs as well as industries (healthcare, financial, government and education, and BPOs) are also provided by the company. In the business solutions segment, clients will get Contact Center Management, Customer Experience, Contact Center Compliance, Customer Loyalty, Security, and Disaster Recovery.
Businesses will get multichannel communications facility including email, texts, chat, social media, and phone for easy management. Best aspect of this innovative software is that the businesses can treat their customers with customized and unique solution without adversely affecting the overall efficiency. inContact software is easy to maintain and is very flexible to use. It uses cloud technology and remains up-to-date all the time. It follows pay-as-you-go model, thereby keeps maintenance cost low. As inContact is working with the call centers for a long time, they understand their requirements and that’s why are capable of providing solutions and technologies to meet their specific needs and solve problems accordingly.
inContact has successfully made 2,200 contact center deployments. It is helping more than 100 companies (all Fortune 500 and Global 2000) across 100 countries globally. inContact has 155,000 cloud contact center agents.