Engage Your Customers on Media Channels They Actually Use
Abhisi.com is a beautiful and simple platform that helps companies interact and support their customers better.
The problem we solve
Over the past few years it has become increasingly difficult for companies to keep up with support as multiple channels have opened up that customer use to reach out for help and leave their comments. Most companies have not adapted to this behavior, and a huge amount of time is lost going from one platform to another with no tracking of conversations and no easy way to get your support team to work together.
Why do most companies target only one channel of contact when over 56% of customers are using multiple social media channels? The support desk landscape has become fragmented and companies can’t rely on traditional solutions or single platforms to reach all of their customers
Why we built Abhisi.com
With Abhisi.com we’ve built next-gen technology that goes beyond ticket numbers and traditional Website portals to help companies reach their customers quickly and grab their attention on the media channels they actually love to use. Today’s customers live on social media and access the internet mostly on their mobile phones. Companies wanting to support their customers have to go where these people are active: that’s social media (where people spend nearly 2 hours per day). A recent study has found that 73% of 18–34 year olds use a social network as their first choice of contact.
We’ve created a powerful yet simple to use platform where we’ve merged the variety of online media channels to optimize how your team contacts and supports your customers — both quickly and efficiently to get the best results: reacting to customer messages that you would’ve otherwise missed. By targeting social channels, you will leverage their virality and unique possibilities — increasing the impact, reach and engagement even more.
How we help companies react to customer messages they otherwise would’ve missed
We empower teams to become customer heroes by making support timely and accurate, driven by great design and usability. By making the agent’s job easier, the level of service that customers receive is of higher quality — this leaves a great impression and lasting recognition.
Abhisi lets your team collaborate on challenging support requests and gives you insights that help you keep track of your team’s performance with essential reports. This lets you make informed decisions on where to look to fix things if they are not working and when to keep things the way they are if they are on target.
How we differentiate from existing solutions
While complex and very intelligent in the back-end, the Abhisi.com platform is uncluttered in design and simple to use by anyone on the front-end. There is no training required and your team can be set up and running within minutes.
That’s all you need to do. All activity will start appearing in your Abhisi dashboard where your team can see and reply to all messages.
With Abhisi.com we’ve built a smarter, easier and better way for companies to engage with their customers. We’ve done this by putting cutting edge technology in a straightforward and easy to use product. And by being an agile and independent company that’s on top of today’s trends and developments, we’re sure to make a big impact in the days and years ahead.
“After a successful testing phase we’re now allowing all companies to engage with their customers better.”, “Abhisi.com makes customer interactions more efficient and effective than any of the traditional channels.” “We want to shape the future of the customer support industry by becoming the go to service for customer engagement, both active and passive.” — Hemant Jani, CEO and Co-founder of Abhisi.com
Interested to see what Abhisi can do for you? Head over to http://Abhisi.com, join our program and start reaching your customers on the media channels they actually use.
- Social First Support Software
- Customer Support for Teams
- Key Reports and Analytics
- Advanced Website Support Widget
- Integrated Knowledge Base
- Intelligent Automations
- Simple as Gmail
- Zero Installation and Setup
- Start Using in Minutes