365Ticketing

365Ticketing
Help Desk & Ticketing Software
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Overview

365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.

Problems the ticket tracking software 365Ticketing solves:
Difficulty in prompt incident solving and in respecting deadlines
Inequitable workload of the personnel in charge with solving tickets
Low value of end user satisfaction and loyalty KPIs
High human errors occurrence in generating employees’ productivity reports

Benefits:
Increased operational efficiency determined by ticket resolution within SLA time
High end-users’ level of satisfaction and loyalty due to enhanced communication and visibility in the resolution process
Equitable workload of the personnel in charge of solving tickets and better track of their activities and productivity
Low rate of repeat incidents

Advantages provided by the help desk ticketing software's features and functions: Automatic ticket assignment to the authorized technicians based on workload balancing Automatic deadline calculation based on the technicians’ work schedule Meeting SLAs due to sending alerts and notifications when deadlines are approaching Improved communication with the end-user thanks to automatic communications sent with regards to the ticket status Identification of the activity sectors that need improvements based on root cause analysis provided by the web based help desk software. Possibility to take corrective measures. Calculus of incidents’ resolution time which facilitates invoice and quote issuance Time and resources savings due to the elimination of manual ticket assignment Superior evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, deadline overdue. Optimization of their planning and time management processes. Time savings concerning monthly reports of their activities and schedule.

Key Features

  • Automatic ticket assignment to the authorized technicians based on workload balancing
  • Automatic deadline calculation based on the technicians’ work schedule
  • Sending alerts and notifications when deadlines are approaching
  • Identification of the activity sectors that need improvements based on root cause analysis provided by the web based help desk software. Possibility to take corrective measures.
  • Calculus of incidents’ resolution time which facilitates invoice and quote issuance
  • Time and resources savings due to the elimination of manual ticket assignment
  • Evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, deadline overdue.

Specifications

Pricing

Starting from:
10 euros/month/user
Pricing model:

Screenshots

  • Dashboard contains: Ticketing (Tickets, My tickets), Administrative (Departments, Users, Emails, Global parameters, Tickets reports) and Nomenclature

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