UseResponse

Overview

UseResponse is a cloud-based and self-hosted customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution.
It features:
- Help Desk Ticketing solution,
- Feedback System,
- Knowledge base and FAQ solution,
- Live Chat with messengers (Facebook, Whatsapp, Skype, Email, Telegram, etc.).

With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.

Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.

UseResponse isa flexible All-in-One Solution that can be easily customized and set up to needs of any company. Our system helps to reduce support time and resources, provide support in a professional way, and increase your Support Team efficiency.

UseResponse is available on a monthly subscription basis that includes support through an online knowledge base and live chat.

A powerful help desk ticketing system. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily.

Key Features

  • Customizable interface
  • Feedback System
  • Live Chat
  • Ticketing System
  • Knowledgebase

Specifications

Pricing

Pricing model:
Free Trial:
Available

Screenshots

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