ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
This enterprise -grade software is the partner of choice for global business powerhouses engaged in the domain like eCommerce, education, tours and travel, etc to bolster loyalty. ProProfs Chat supports integration with popular CRM, CMS, email marketing tools.
Empowering businesses of all shapes and sizes, ProProfs Chat has helped online ventures to address the issue of shopping cart abandonment by keeping a close tab on the key behavioral patterns of the visitors. Offering free plan most suitable for startups and small businesses, this online chat offers flexible customization and fit perfectly into the support funnel of any company.
- Capture leads and boost sales
- Real-time support
- Operator to operator chat
- Easily embed chat
- Chat via web interface
- Supports chat across multiple devices (iPhones, Mac) and runs on any OS
- Record and monitor offline messages
- Track and judge operator performance
- Set up department based chat