Helloumi

Helloumi
Customer Service Software
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Overview

Helloumi is a Conversational Commerce manager that integrates the main instant messaging apps on a single platform. It allows you to talk to users in real time right where they naturally are. Multi-agent features makes it perfect for teams to efficiently support, communicate or sell.
Create support tickets with its integrated CRM that links Users with Chats and Orders on the same plane. Multiply yourself and give an awesome Customer Service thanks to its automation features (conditional auto-responses and a coding-less chatbot creator) or increase your sales conversion up to 300% by integrating a payment gateway that allows you to create in-chat payments, registering it on the CRM and generating automatic invoices for both you and your users.

Helloumi has been created for brands who want to be closer to their users or customers thanks to instant messaging. With almost 2 billion monthly active users, WhatsApp and Facebook Messenger are the most natural way of communicating for your customers. Helloumi allows you to manage multiple accounts, with multiple agents, in real time.

We know that conversations perform 9 times better than websites. That means that, with CCM tools like Helloumi, you can increase your conversions up to a 300%. The fact that it aggregates different apps on the same place, and other automation features, allow you to reduce your attention time to a third. Finally, you take advantage of both being where your customers are and tracking all the information that matters automatically associating data to an user and his/her conversation with you.

Highlighted features are: the payment generator, automation features, integrated CRM and metrics. Add a Stripe or PayPal payment gateway and start sending your customers in-chat payments. Create a chatbot without coding to let your users know your attention time, gather their personal data or explain your service. Track all the information on the same pl

Key Features

  • Easy Chatbots Creator
  • Advanced Reports
  • Multi-Agent
  • Multi-Channel
  • In-Chat Payments
  • Automatic Ticket Creation
  • Customizable Shortcuts
  • Rules Agent Assignations
  • Messenger-Telegram-WhatsApp Integration
  • API

Specifications

Pricing

Starting from:
$34.90
Free Trial:
Available (No Credit Card Required)

Screenshots

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