TeamSupport.com is a cloud based help-desk cum customer service software that has been designed primarily for B2B technology companies to efficiently deal with customer support facilities. TeamSupport helps its B2B clients with Help Desk facilities so that their customers get better service. Major services of TeamSupport include customer management, reporting and analytics, customer self-service, integrations, collaboration, products and inventory, and ticket management.
In the customer service software, users can track as well as view customer and product details, access information on multiple customer specific issues (products/services they are currently using, information on contact details, etc.) quickly and easily, and easy access of data with the help of a simple click. TeamSupport provides easy ticket management facility such as customizable automations and reminders, with the help of which businesses can set priority to the different works.
Integrated product database of TeamSupport helps businesses track easily and quickly. Web-based software enables business entities collaborate with teams easily and in a more customized manner by providing internal chat, groups, and water cooler features. With the help of API, you can integrate TeamSupport with internal systems for creating seamless, integrated, and comprehensive workflow. Round the clock customer self service is available on the website. Ticket deflection, community forums, knowledge base, and other aspects can be handled by the clients themselves as adequate customization facilities are available on the customer portal. Built-in reporting system of Teamsupport is best-in-class that helps in business intelligence gathering.
All these features and facilities helped TeamSupport.com get some global business giants as its customers including Comcast, NBA, Fuji Film, Nokia, Radmila Stupar Compusense Inc., American Lung Association, and many more. This help-desk cum customer service software company has won many prestigious industry awards including CRM Magazine’s 2014 Rising Star, CUSTOMER Magazine’s 2014 CRM Excellence Award, Finalist in the 2014 Hot Companies and Best Products Awards, winner of Gold medal in 8th Annual Stevie Awards for Sales & Customer Service 2014, and others.
- Customer Database with Alerts
- Product & Inventory Tracking
- Best In Class Reporting, Exporting, Filtering, Sorting
- Easy to Implement, Flexible and Intuitive
- Integrated Screen Recordings
- Completely Customizable
- Ticket Automation, Alerts/Escalation, Time Tracking
- CRM Integrations with Salesforce, Highrise & Zoho
- Software Version & Asset Tracking
- Full Text Search
- Email-To-Ticket, Live Chat, Multi-Channel Support
- Tagging & Ticket Queues
- Intelligent Ticket Deflection
- SLA Management
- Ticket Collision Prevention
- Easy to Use Mobile Version
- Advanced Customer Portal, KnowledgeBase, Forums
- Real-Time Internal Collaboration & Wiki
- Powerful Rights Management
- REST API