Desk.com was earlier known as Assistly. It was in 2011 that this support ticket as well as online customer service software provider was acquired by Salesforce and renamed Desk.com. This software has been found most effective in cases of start-ups, fast growing companies, and small businesses. In simple words, this software is the out-of-the-box help desk for all kinds of businesses, especially the smaller ones.
Most important products offered by Desk.com include multi-channel support, reporting, mobile services, app hub, important Salesforce Integration, self service support, case management, and productivity tools.
With the help of out-of-the-box support system, users can not only manage cases but also help customers in a more efficient manner quickly. This software enables a business to bring all business-related data at a single place thereby helping them get insights so that they can make smarter decision faster. As a company grows, customer service provision needs also change.
With change in scale of the company, business leaders can easily upgrade to Service Cloud, which will provide them with enhanced customization and capabilities. Desk.com also help their customers with self service opportunities as the businesses can share knowledge on self service websites for finding customized answers. The service providers of Desk.com also help businesses integrate back office systems, make agents more productive, deliver services in lightening fast speed, and many more.
Wide array of companies from all industry segments are availing services from this online customer service software provider. Some of the companies that have availed services from Desk.com include Asana, Disqus, The Herschel, Luxe, Hotel Tonight, One Kings Lane, Munchery, SoundCloud, Yelp, Vimeo, Udemy, Spotify, iHeartRadio, and thousands of other innovative as well as fast-moving companies. Being part of Salesforce family, Desk.com enjoys security as well as scalability not quite seen in other software in the industry.