Cayzu Help Desk
Cayzu Help Desk is one stop solution for businesses that enable them in saving time and at the same time get adequate support for retaining customers. The journey of Cayzu started several years back with the quest of providing affordable as well as simple helpdesk software to businesses, especially the small ones. Users hardly need to learn anything to get started with this software. The interface of this help desk software is simple, beautiful, and most importantly intuitive. By using Cayzu, you can increase workflow productivity by automating help desk and at the same time use tools for improving efficiency.
You can use three specific features of this help desk and they are automation of emails, customization of rules, and availability of SLA Rules. The developing company has developed and designed the software in such a manner that is capable of handling multiple brands as well as products seamlessly. In fact, every product and brand comes with own branded end-user portal. Customers can access businesses, having Cayzu Help Desk, from several access points that include social media websites, emails, websites, and many more. One of the major features that are making many businesses choose Cayzu Help Desk is seamless team collaboration facility. As Cayzu is cloud based, customers can access data from any browser, any time, and from any remote resource.
Intuitive features are present at Cayzu Helpdesk so that users can manage call centers through meaningful organizations, assignment as well as resolving of issues with a single click, and ability of undertaking quick actions. Intelligence back office called “Real-time Insights” is available that help businesses take complete control of the help desk portal and at the same time get access to real time reports. Signing up and setting up the software is very easy and customers of the business can start receiving customer tickets through personalized end-user portal.
- Quick and easy to setup
- Brandable self service knowledge base
- Email to ticket conversion
- Multi-channel support - email, chat, social and more
- SLAs & business rules
- Real-time reporting
- Smart automations rules
- Multi-product/multi-brand support
- Surveys to measure customer satisfaction
- Ask the right questions with custom fields
- Beautiful and easy to use cloud based portal
- Integrates with Salesforce, Google Analytics and more
- Integrates with Facebook & Twitter
- Save time with canned answers
- Embed a support form on your website
- Access to a full blown REST based API