Natero lets Customer Success Managers focus their attention on the accounts that need it most. Get proactive alerts about customers who are likely to churn, convert or buy more. Know when customers miss key lifecycle milestones so you can nurture them back on track. See how customers are using your product so you can help them get the most value.
Natero is the only Customer Success platform to merge machine learning for predicting behavior and big data analytics for deep customer insights. Natero’s machine learning algorithms proactively show Customer Success Managers which accounts need their attention – as well as why and what to do about it. Our Customer Success platform evaluates hundreds of factors to accurately predict your customers’ behavior.
Our platform captures everything you need to know about your customer. View health score, activity trends, billing information, support tickets, interaction history — even detailed product usage data by user. Natero also includes a full suite of Customer Success focused business intelligence tools. These tools help your team understand lifecycle changes, compare different classes of accounts, measure the impact of processes and more.
Don’t just rely on anecdotal evidence. Our platform shows you what’s working and what needs work. Create customized playbooks and analyze tactics to improve how your team responds to customers. Monitor churn and renewal rates, up-sell revenue, and even workload per Customer Success Manager.
With an intuitive workflow, optimized playbooks, and a comprehensive view of customer health and activity, Natero gives CSMs the tools to maximize customer lifetime value.
- Predict which customers will leave, convert, or buy more
- Ensure customer progress through an ideal lifecycle
- See all of your customer data
- Understand customer health
- Empower your Customer Success team