Akita

Overview

Akita is a Customer Success Management platform that helps companies retain, nurture, and grow revenue from their existing customer base. Overtime, Akita increase revenue through a reduction in customer churn and account growth from their existing, hard-won clients.

Akita connects to the leading Software-as-a-Service companies providing Customer Success Managers with a true 360-degree view of the customer.

With Akita's simple tracking code, you can record, measure, and analyze how your customers integrate with your applications.

Our unique scoring system allows your company to apply complicated algorithms to fit your business and incorporate input from your CSMs directly. Akita can apply different scoring algorithms to different segments of your customer base to make sure you are really comparing apples to apples.

Akita's alarms will notify your Customer Success team before when an account upgrade might be in order or a customer is at risk of churn.

By triggering "playbooks" in response to these alarms, Akita provides your team with a step-by-step plan to achieve the best outcome possible for each customer.

Monitor what your Customers are actually saying with Akita's "Voice of the Customer" monitoring and Analytics. Analyze and review NPS, Customer Satisfaction, Customer Experience and standard surveys and integrate this feedback into your Account health scores.

Akita is available on the web, iOS, and Android. Our Chrome browser extension fits seamlessly into your existing workflow and requires no IT involvement to set up.

Say hello to Akita and say goodbye to churn.

Key Features

  • 360-degree Customer View
  • Customer Segmentation
  • Account Alarms
  • Actionable Playbooks
  • Automatic and Manual Account Scoring
  • Application Usage Tracking and Analytics
  • "Voice of the Customer" Analytics
  • iOS and Android Applications
  • Chrome Extension
  • Over 50 integrations

Specifications

Pricing

Pricing model:

Screenshots

  • Accounts and Contacts
  • Accounts and Contacts
  • Playbooks

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