We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.
OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS and social media communications to be operated within a single centralised platform. Our product is built focusing to optimise Workforce Management and to deliver the best Customer Experience.
Log all sales orders on call & agent commission management
Log all your sales orders during the call to our built in CRM. Your agents can get bonus commission from sales they made. Make even more calls with predictive dialer. One study showed that predictive dialers can improve agent productivity by 400%. They have also been shown to increase agent utilization from 40 minutes per hour to 57 minutes per hour.
Marketing Surveys & Manuscript tools
Make surveys during the call with our intelligent survey tool, add brancing and multiple choices for your flexible surveys. Use built in manuscript tool to improve your agents call performance.
Automatic SMS & Email after the call
Select call ending reason that send emails or text messages automatically to your customers after the call. These follow up messages greatly improves conversion rate of your sales and overall customer experience.
Sales acceleration tools
Scripts, big screen gamification, agent matchmaking, intelligent list and lead handling, agent goals and rewards… all seamlessly integrated
Configure agent and campaign-specific workflows in seconds, including automatic dialer modes, products, ordering, rewards and commission management, on call intelligent survey tools, QA, data handling and more.
- 5 Dialing Modes
- Advanced Analytics - over 300 different reports
- Live Dashboards
- Enterprise Grade - Suitable for up to 500 agents
- Free Inbound Calls
- Numbers selection from 60 countries.
- Agent Activity Management