MaestroQA

Overview

MaestroQA is customer service quality assurance software. We help the best teams identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.

Why Quality Assurance
High customer satisfaction comes from great customer service. Ensure great customer service with Maestro.

- When scaling, maintain consistent service
- When launching an outsourcer, ensure quality standards
- Improve customer satisfaction and other KPIs
- Create a quality score KPI for agents
- Drive employee learning and development

Why MaestroQA
Maestro is built to delight whether you have an existing QA program or are building the program from scratch.

- Increase efficiency with integrations with popular helpdesks like Salesforce Service Cloud, Zendesk, Intercom, Kustomer, Freshdesk, Desk and more
- QA more tickets with workflow automations
- Coach and train employees with regular feedback
- Show the impact of QA with reporting and data warehouse integrations

We offer a robust set of features meant to work with teams of all sizes and needs. Some of our most popular features:
- CRM and support tools integrations. Integrations to your existing support helpdesk software to cut down time to QA by 50%
- Customizable scorecards. Flexible scorecard builder for every business requirement.
- Agent dashboards. Accessible dashboard for transparent employee feedback.
- Workflow automations. Rule-based automations for QA and sharing feedback.
- Data warehouse integrations. Integrations into your reporting and analytics platforms.
- Strict security and compliance. SOC 2 certification and compliance with Privacy Shield.

Loved and trusted by many of the best brands

Key Features

  • CRM Integrations
  • Helpdesk Integrations
  • Customizable Scorecards
  • Agent Dashboards
  • Workflow Automations
  • Data Warehouse Integrations
  • Security and Compliance
  • Powerful, Flexible Reporting

Specifications

Pricing

Starting from:
$15/month/agent
Pricing model:
Free Trial:
Available

Screenshots

  • Grading Screenshot
  • Reporting Screenshot
  • Rubrics Screenshot

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