uContact

Overview

We are a great team focused on developing solutions to help contact centers and offer better experiences to their customers in every interaction, through any channel, by means of an all-in-one software platform.

With presence at 15 countries Globally, we operate with customers with 10 to more than 1,500 positions, adjusting ourselves to every companys operations, assisting our customers to improve their service, increase productivity and reduce costs.

It doesn't matter if you are a small company with some telephones or a global organization operating a sophisticated Contact Center, the needs are the same: communication with your customers on a simple, clear and effective basis.

uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform.

uContact is perfect for companies for 10 agents or more. Includes ACD, recording, dialers (predictive, progressive and preview), CRM, voice broadcast, quality, call reporting, social networks, spy, coaching, live monitoring, IVR, SMS, web chat with audio and video call and more. With presence in 20 countries globally, uContact helps companies from 10 to more than 1,500 agents to improve their operations, reducing costs, and increasing productivity.

Key Features

  • All in One
  • Omnichannel
  • Full Web RTC
  • Remote support 5x8
  • Unlimited Supervisors and Administrator users
  • Pay for what you use

Specifications

Pricing

Pricing model:

Screenshots

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