Common IT Issues That Consume The Most Time Resolving
Today, companies incorporate managed it services into their business processes for more efficient operations. This does not mean, however, that these companies experience no downtime and are free from problems. In fact, there are IT issues that do not just disrupt business processes but also take a lot of time to resolve. Knowing what these issues are and planning beforehand can help a company save both time and money as downtimes actually cost a lot.
1. Low Server Disk Space
Over time, either through financial or technological constraints, a server’s disk space runs out. When the low disk space error comes out, users usually go through a lot of files to find which ones are taking up a big space. Some users spend hours finding and deleting files and other data like user profiles and directories that are no longer in use.
Another example of a common culprit that takes up a chunk of a server’s disk space is a log file. When these log files quickly consume disk space, the server becomes prone to unscheduled downtime and crashes, causing hours of lost work. To quickly resolve this IT issue, most companies employ an automated disk-clean up that monitors for low disk space and moves logs and other temp files to different locations.
2. Failed Hardware
Hardware also causes IT issues when they are newly installed or when they are at the end of their useful life. Some examples of hardware malfunction that organizations experience include printer connectivity, system clock errors, beeping noises from the computer, and the computer being stuck in a restart loop.
These issues take a long time to resolve because their causes are often hard to pinpoint. IT issues despite being common also often have unique causes – the printer not printing being the case-in-point. Sometimes, all it takes is a simple plug and unplug to solve this error while other times it might take cancelling a printer task that takes more than 10 minutes or freeing up the printing queue which takes another 10 minutes. What IT experts then recommend to avoid such errors is to update the driver to ensure that error messages like low ink levels are always communicated. Other issues like hardware incompatibility and wear and tear, however, require more complex solutions.
3. Inflexible Software
Regular maintenance of IT systems is a must when it comes to automating business processes. Software problems can arise without proper maintenance like obsolete systems that are not able to function with updated hardware and other new software changes. Sometimes, addressing these issues takes even more time because the structure of the software is inflexible. This means that it is difficult to modify or customize the software to fit the needs of the business especially if it implements new rules or requirements. Another instance would be the business adopting a new technology and the software being unable to meet the new requirements of the upgraded set-up (i.e. the ability to work in multiple environments).
After the failed attempts to modify the old software to fit the business’ new needs, companies are often left with no choice but to purchase new software. Consequently, installing this new system and ensuring its compatibility can also cause additional downtime. Other companies choose not to upgrade anything at all but this becomes counterproductive for the business in the long run.
4. Weak Network Security
A network’s vulnerability is also a common cause of long periods of downtime. This is because weak network securities become avenues for hacking and phishing which can cause networks to be offline. These system breaches may then also result to other IT issues like loss of data and ultimately lead to more costs. Simply, networks are made to allow access to data resources and without data protection, new malware and viruses could tamper with secure information that are essential in the business operations.
By failing to be proactive in ensuring data security, companies spend a lot more time looking for IT solutions and investigating and assessing the damage the cyber-attack caused. Recovering from the data breach also entails having to notify the parties affected and conducting a security audit. To avoid this grueling process, companies have acknowledged the critical step of safeguarding the network through means like managed firewalls, data encryption, and even two-factor authentication.
5. Power Failures
This is one of the IT issues which may be easy to overlook. Instead of being caused by technological weaknesses, power failures are often caused by natural disasters like lightning storms and floods. These events cause massive data loss that make it difficult, if not impossible, for even top-notch IT services to recover, as the chance of getting data back is close to zero. Moreover, power surges and short circuits could also cause the same problem which make it even more essential to prepare a plan of action.
Instead of spending a lot of time in futile attempts to recover data after the power outage, it is recommended to have backup uninterruptible power supply (UPS) or a surge protector, to connect to different power circuits, and to switch to cloud servers. Connecting to different power circuits ensures that an outage in one circuit does not affect the whole server immediately. Cloud servers house data in several locations which protect information from local disasters and even data theft. In implementing these measures, it is also suggested to prioritize the backup of the most critical data servers.
Definitely, IT system failures are not uncommon for businesses and more importantly, they can take a long time to get fixed. This can be attributed to the issue being more complex than it actually seems or the root cause being more elusive than expected. It then becomes even more essential to approach solving these issues in a more proactive way. Knowing what these issues are and expecting that they will occur are two ways to protect the business processes from a prolonged downtime. Of course, planning does not assure cutting the IT problem timeline, but it gives at least a heads-up for actions that the company can take.